- Items returned within 3 working days of delivery to the client, returned in their original packaging and condition at dispatch, will be considered for a refund at the discretion of BK Carpets Pty (Ltd)
- All costs relating to the return of goods are for the client’s account and will be deducted from the credit amount
- There will be an R400 Handling Fee per Rug. If an order is canceled prior to dispatch, we will charge a 15% administration fee.
- Should a refund not be granted, a credit for the same value of the purchase less return costs incurred will be issued to the client for use with BK Carpets Pty (Ltd).
- Only regular-priced items may be refunded.
- Refunds are offered in the original method of payment and may take up to 5 working days to process. EFT and credit card refunds may take 2-3 working days to reflect in your account.
- If a product is out of stock or cannot be supplied for some reason, BK Carpets & Rugs reserves the right to cancel the order and refund the payment or process a credit to the client for the same amount.
- BK Carpets & Rugs cannot be held responsible for any loss or damage incurred as a result of a product having been incorrectly handled.
- BK Carpets Pty (Ltd) will not be held liable for product faults resulting from the incorrect display, incorrect use or incorrect cleaning of products.
We are customer focused, dedicated and committed to service excellence.
